6 M

We know what manager is. Someone who perform the act(s) of management, comprises directing and controlling a group of one or more people or entities for the
purpose of coordinating and harmonizing that group towards accomplishing a goal.

Manager operates through various functions, planning, organizing, leading/motivating and controlling.

In school, manager do the same things as well. Now that you have a plan, you have to make it happen. Is everything ready ahead of your school so the right stuff will get to your school at the right time? Is your school prepared to do its part of the plan ?
Then, what does manager check day to day? Simply call it 6M : man, money, material, method, market, machine.

1. Man, means our human resources (staffs, teachers, employees)
2. Money (income, funds, petty cash, expenses)
3. Material (technology, books, sales kit, building, houses, etc)
4. Method (academic resources, curriculum, etc)
5. Market (students, parents, society, stakeholders)
6. Machine (generator set, computers, vacuum cleaner, etc)

These are standard that most of school management profession have been checked more than once. Here, then, is a basic look at management, a primer, 6 M from my perspective.

To project a positive image of yourself

How? We can learn from Leil Lowndes. Here are some tips:

The first glimpse should please the eye
The way you look and the way you move is already 80 % someone’s first impression of you, so not a word need to be spoken

Easy to talk but to portray a cool, intelligent, strong, charismatic, principled look?

Great posture, symbolizes that you are a man/woman who is used to being at the top
Greet like a winner, 100 % turn your body towards your customer and give the person your undivided attention.
Smile like a winner, your smile is your most important weapon

And the last but not least: always have content.
During your weekend, do something outside your routine, gain new experience so that you have something to talk about from personal experience because it more interesting and passionate. Or if you too busy to do that just update your information by listen to the radio, watching television, and browsing the internet. Try it!

To turn angry customers into loyal customers

In an earlier article, Handling complaints, I listed the key elements of to turn angry customers into loyal customers as

1.Handle the emotions
Realize that it is not attacking you, allow them to vent do not interrupt or try to explain your company rules, and then filter between emotion and facts. Give you empathy, showing your feeling, answer in calm and caring voice and promise them that you will do your best to find a solution.

2.Solve the problem
Before continue think it first, is your school customer oriented or procedure oriented?
Be creative when offering a solution.

The next stage is

Regain the customer
Give your customer surprise with merchandise or something valuable, and follow up a few days later.

By practicing these key elements plus using positive words you will easily turn angry customers into loyal customers.